1zbet Help Center – All Your Questions Answered in One Place

Account, payments, bonuses, or anything else — we're always here to help

What do you need help with?

Select the type of issue you're facing

Account

Registration, login, password reset & verification

Deposit

How to deposit via Mobile Pay, Nagad, and bank transfer

Withdrawal

How to withdraw your winnings and processing times

Bonuses & Offers

Welcome bonus, cashback & promo codes

Mobile App

Guide to downloading and installing the Android & iOS app

Betting Rules

Sports betting, odds calculation & live betting info

Security

Account security and two-factor authentication

Live Support

24/7 chat and email support in Bangla

1zbet

Account Opening & Management

1zbet-opening an account is quick and straightforward. The entire process takes just 2 minutes. All you need is an active Bangladeshi mobile number and to be 18 years of age or older.

1
Go to the registration page

Click the "Register" button in the top menu or go directly to the /register page.

2
Fill in your details

Enter your name, mobile number, and a strong password. Make sure your password is at least 8 characters long.

3
Verify OTP

A 6-digit OTP will be sent to your mobile number. Use it to verify your account.

4
Make Your First Deposit

Once your account is active, you'll be eligible for the 100% Welcome Bonus.

Forgot your password? On the login page, click "Forgot Password." An OTP will be sent to your registered mobile number to reset your password.

General Account FAQs

Each person may only register one account. Creating multiple accounts violates 1zbet's terms and may result in all associated accounts being suspended.

For large withdrawals, identity verification may be required. Simply submit a photo of your National ID or passport to complete the process.

Yes, you can update your name, email, and password from Profile Settings. To change your mobile number, please contact support.
1zbet

Deposit & Withdrawal Guide

Deposit easily and withdraw quickly

Deposit Methods

Payment Method Minimum Time
Mobile Pay৳200Instant
Nagad৳200Instant
Rocket৳200Instant
Bank Transfer৳5001–3 hours
When making a deposit, always pay from your registered mobile number — otherwise verification may be delayed.

Withdrawal Methods

Payment Method Minimum Time
Mobile Pay৳3005–15 minutes
Nagad৳3005–15 minutes
Rocket৳30010–20 minutes
Bank Transfer৳10001–24 hours
Withdrawals are only sent to an account registered in your own name. Transfers to third parties are not permitted.

Common Payment Issues & Solutions

Deposits are usually instant, but bank or mobile network delays may occasionally add 5–10 minutes. Try refreshing the page. If the issue persists, contact our support with your transaction ID and we'll resolve it within 24 hours.

Withdrawals are commonly rejected due to an unverified account, unmet wagering requirements, or incorrect payment details. Check your profile and contact our support team if you need further assistance.

Standard members can withdraw up to ৳50,000 per day. Pro members have a limit of ৳1,00,000, and VIP members can withdraw even more. Contact support for full details.
1zbet

Bonus & Promotions Guide

Learn more about everything 1zbet has to offer

🎁
Welcome Bonus

Get a 100% bonus on your first deposit, up to ৳10,000. A minimum deposit of ৳500 is required to activate the bonus.

Wagering requirement: 5x bonus amount
🔄
Weekly Reload Bonus

Get up to 20% reload bonus on new deposits every week. Pro and VIP members receive even higher bonuses.

Credited automatically every Monday
💰
Cashback Offers

Get 5–20% cashback on net losses every month. VIP members receive the highest cashback rates.

Calculated at the end of the month
🎡
Daily Free Spins

Log in every day to claim a free spin. You can win bonus credits, free bets, or cash.

Resets daily at midnight
👥
Referral Program

Refer a friend and earn 10% commission on their first deposit. The more you refer, the more you earn.

Find your referral link in your profile
🏆
Tournament Bonus

Special bonuses and enhanced odds are available during major tournaments like the IPL, FIFA, and the World Cup.

Notifications sent before events
1zbet

Mobile App Support

1zbet-'s mobile app works seamlessly on both Android and iOS devices. The app is very lightweight — only 35 MB — and performs well even on slow internet connections.

Android: Download the APK file directly and install it. You'll need to enable "Unknown Sources" on your device before installing.
iOS: Search on the App Store or get the direct link from the /download page.
Update: Updating the app gives you access to new features and bug fixes. Keep notifications turned on.
Login issues: Clear the app cache or reinstall the app.
Push notifications: Enable notifications in your app settings to receive live odds updates and bonus offers directly.
Download the App

Betting Support

Betting on 1zbet is straightforward, but knowing a few key things will make your experience even better.

1zbet uses decimal odds. For example, if the odds are 2.50 and you bet ৳100, a win pays ৳100 × 2.50 = ৳250 (including your original stake). Higher odds mean a lower chance of winning, but a bigger payout.

Live betting means placing bets while a match is in progress, with odds that shift in real time. 1zbet offers live betting across cricket, football, and all major events. Betting alongside the live stream makes the experience even better.

Once a bet is confirmed, it generally cannot be cancelled. However, in some cases you can use the Cash Out feature to settle your bet before the match ends. This feature is not available on all matches.

Contact Us

If you can't find your answer, reach out to our support team directly

Live Chat

The fastest way to get help. Click the chat icon at the bottom corner of the site.

Average response time: 2 minutes

Active 24/7
Email Support

For complex issues, send us an email with screenshots for detailed assistance.

Support@1zbet.fun

Response within 4–8 hours
FAQ Page

Detailed answers to the most frequently asked questions are available on our FAQ page.

100+ questions answered

View FAQ

More about the 1zbet Help Center

It's natural to feel a little cautious when handling money online — that's completely understandable. 1zbetAt 1zbet, your convenience and safety come first. Our Help Center isn't just a place to find answers — it's a complete resource hub where you can resolve any issue you run into.

Many people try an online betting platform for the first time without knowing where to begin. The 1zbet Help Center was built with exactly those users in mind. You'll find step-by-step guides in Bengali covering everything from registration to placing your first bet, all explained in a straightforward way.

When it comes to payments, Mobile Pay and Nagad are the most popular options in Bangladesh — and 1zbet keeps both always available. If you ever run into a payment issue, note down your transaction ID and send it to our support team and we'll sort it out quickly.

There are a lot of misconceptions about bonuses. At 1zbet, every bonus comes with clearly stated terms. Wagering requirements mean you need to place a certain amount in bets using the bonus funds before you can withdraw. For example, a 5x wagering requirement on a ৳1,000 bonus means you need to place ৳5,000 in bets. It may sound like a lot, but you'll meet the requirement naturally just by playing as usual.

1zbet takes account security seriously. Our advice: never share your password or OTP with anyone. No 1zbet representative will ever ask for your password over a call or message. If someone does, it's a scam — report it to our support team immediately.

On responsible gaming, 1zbet believes entertainment should be fun, not stressful. If you feel your gaming habits are getting out of control, please visit our Responsible Gaming page, where you can set deposit limits and use the self-exclusion option.

The 1zbet Help Center is updated regularly. Whenever new features are added or rules change, you'll find the latest information here first. Check back from time to time to stay up to date.

বাংলা